Privacy Policy

Your privacy is important. At Royal Brass & Hose, we follow strict guidelines to ensure your data is protected. Our Privacy Policy outlines the types of information we collect from our users, both logged in and non-logged in, how we use this information, and the choices you have regarding its use and disclosure.

Data collected

1. Information you provide to us

For Logged-In Users: When you create an account, purchase a product, or submit a contact form, we may collect personal information such as your name, email address, postal address, phone number, and payment information. We use this information to process your transactions, manage your account, provide customer support, and communicate with you about your orders, products, and inquiries.

For Non-Logged-In Users: You can browse our products and services without creating an account. We do not collect personal information such as your name, email, or address unless you provide it to us for transactions or inquiry submissions.

2. Information automatically collected through cookies and other tracking technology

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity related to online transactions and user behavior on our website. This includes information about your device, browsing activity, and patterns of usage whether you are logged in or not. This information helps us to improve our service, understand user preferences, and provide a personalized experience.

Use of Information: The information collected is used for analytics, site optimization, and personalized experiences. It allows us to see which areas of our site are most visited, understand what products and services users prefer, and improve our website usability and your experience.

Third-party service providers

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Legal Requirements and Safety: We may disclose your information if required by law or in the good faith belief that such action is necessary to comply with legal obligations, protect the safety of any person, or protect against legal liability.

We do not sell your information.

Your choices and control over your information

Account Details: You can review and change your personal information by logging into the website and visiting your account profile page. If you are unable to edit your data, you may contact us for assistance.

Cookies: You have the choice to accept or reject cookies. Most web browsers, such as Google Chrome, automatically accept cookies, but you may modify your browser setting to decline cookies. Note that if you choose to remove or reject cookies, this may limit our ability to provide a personalized experience to you on the website now or in the future.

Email Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe link in any marketing email we send.

You cannot unsubscribe from transactional emails related to your purchase history or order updates, as these are required to do business online.

How we protect your information

At Royal Brass and Hose, we are committed to safeguarding your personal information. We employ a range of security measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

Data Encryption: We use SSL (Secure Sockets Layer) encryption for all data transmitted to and from our site, ensuring that your personal information is secure during transmission.

Secure Servers: Your personal information is stored on secure servers, protected by firewalls and access control measures that restrict unauthorized access.

Regular Security Audits: Our systems undergo regular security audits and vulnerability scans to identify and address potential security risks, ensuring the ongoing protection of your information.

Access Controls: Access to your personal information is limited to authorized employees, agents, and contractors who have agreed to maintain the confidentiality of such information and need the information to perform their job duties.

Training and Awareness: We provide training to our employees about the importance of confidentiality and maintaining the privacy and security of your information.

We are committed to security however, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to be vigilant about protecting your own personal information when using the internet.

California residents

At Royal Brass and Hose, we are committed to protecting the privacy and security of our customers' personal information in accordance with the California Consumer Privacy Act (CCPA). This statement outlines our practices regarding the collection, use, and sharing of personal information and describes the rights of California residents in relation to their personal information.

If you are a California resident, you have specific rights regarding access to your personal information, including:

  • The right to know about the personal information we collect about you and how it is used and shared. (Our privacy policy describes what data is collected and how it is used.)
  • The right to request the deletion of your personal information. (See contact options below for support.)
  • The right to opt-out of the sale of your personal information. (We do not and never will sell your data.)
  • The right to non-discrimination for exercising your privacy rights. (We value your privacy and have established workflows to manage such requests.)

Collection and use of personal information

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a specific consumer or company. This may include, but is not limited to, name, postal address, email address, phone number, and internet activity information such as browsing history and interactions on our website.

The personal information we collect is used for the following purposes:

  • To fulfill or meet the reason the information was provided (e.g., to process an order, respond to a request).
  • To provide, support, personalize, and develop our website, products, and services.
  • To create, maintain, and secure your account with us.
  • To process your requests, purchases, transactions, and payments, and prevent transactional fraud.
  • To provide you with support and respond to your inquiries.
  • To personalize your website experience and deliver content and product offerings relevant to your interests.
  • To help maintain the safety, security, and integrity of our website, products and services, databases, and other technology assets.

Disclosure of personal information

Royal Brass and Hose may disclose your personal information to a third party for business purposes. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We may share your personal information with the following categories of third parties:

  • Service providers.
  • Third parties to whom you or your agents authorize us to disclose your personal information in connection with the products or services we provide to you.

Third-party tracking and online advertising

We may engage in online advertising, including through third-party services that track your interactions with our site. These companies may use cookies, pixel tags, and other tracking technologies to collect information about your visits to our site and other websites to provide targeted advertisements based on your interests. This practice is known as interest-based advertising.

You have choices about this type of advertising. Visit the Digital Advertising Alliance’s opt-out portal at to opt out of receiving targeted ads from participating companies.

To exercise your California consumer rights

California residents have the right to request that we disclose certain information to them about our collection and use of their personal information over the past 12 months, the right to request deletion of their personal information, the right to opt-out of the sale of their personal information, and the right not to be discriminated against for exercising their CCPA rights.

To exercise any of these rights, please submit a verifiable consumer request to us by:

Right to modify this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact us

If you have any questions about this Privacy Policy, please contact us at 1-800-669-9650 ext: 1022

This Privacy Policy was last updated 3/27/2024.