Frequently Asked Questions

Why can’t I log into my account?

  • If you have forgotten your password, please visit our Password Rest Page, and follow the prompt. Enter your email address, and an email will be sent to you with password reset instructions.
  • If you do not know your email address associated with your account, please contact us at 1-800-669-9650.

I don’t know my username.

  • Your username is the email address that was used to create your account. If you are unsure what email address was used to create your account, please contact us at 1-800-669-9650.

Why do I have to log in to add products to my cart?

  • RBH does not offer a guest check-out experience as product availability and rates are specific to each customer.

How do I become an RBH customer and open an account?

  • To become a customer of RBH, please contact us by submitting a form into our website, or by calling us at 1-800-669-9650. A customer service representative will gladly assist you in setting up your account.

How long is my shopping cart active?

  • Your shopping cart is active for 21 days from the last time you interacted with your cart (adding an item, editing an item, or deleting an item).
  • If you require a longer window, please use the “Create New List” option, which never expires. You can easily convert your “list” into a cart for checkout.

How do I view information about my account?

  • Login to your account, and you will be automatically taken to your account menu. In your account menu, you can do the following:
    • Verify your contact information
    • Update your password
    • Manage payment methods
    • Manage shipping addresses

How do I manage my contact information?

  • If you need to update any contact information, please contact us at 1-800-669-9650.

How can I manage my payment methods?

  • To update your payment methods, log into your account and select “payment method” on the left. Here you can verify and update your payment methods including Cash on Deliver, Line of Credit, and add or save a credit card to your account.

How can I manage my shipping methods?

  • To manage your shipping methods, log into your account and select “Shipping Addresses” from the left. The following options will be available:
    • Review / edit default address
    • Add new address

Where can I view past orders?

  • To view past orders, log into your account and select “Order History” from the left. Previous orders will be viewable with the following options:
    • Search by PO Number
    • Ability to "Reorder" past orders

Where can I view my invoices?

  • Login to your account, Select “Invoicing” from the menu.  The following options will be available:
    • Search past Invoices by Invoice number, Order number, or PO Number
    • Select Order Number and view details about invoice.

How can I save a list of products to build an order over time?

  • Login to your account and select “All Lists”. Then select “Create new List” where you can define a Name and Description for your list of products.
  • Once a list has been created, you will be able to add an item to your list from a product page or a past order.
  • Lists can easily be converted to a cart for checkout when you are ready.

How can I re-order from a past order?

  • To re-order a past order, log into to your account and select “Order History”.
  • Search for a previous order and select “Re-Order”.

Can I upload an order from a spreadsheet?

  • To upload an order from a spreadsheet, log into your account and select from “Quick Order”.
    • Quick order requires a pre-defined template to follow. Please download the file “Excel template”.
    • Use the template to populate your order. Once finished, return to the quick order page.
    • Select “Choose File” and navigate to your file saved on your computer.
    • Select file and choose “Upload File”.
    • Errors will be displayed in red for you to correct. You can fix errors on the page itself or you can fix errors within the template and re-upload.

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